PRIVACY POLICY
Privacy Policy – Radiant Home Solution
At Radiant Home Solution ("Radiant", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quotation, place an order, or submit an enquiry, we may collect:
- Full Name
- Company Name
- Email Address
- Mobile Number
- Business Address
- Delivery Address
- GST Number (where applicable)
- Any information you voluntarily provide
Non-Personal Information
We may automatically collect information such as:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Time Spent on the Website
- Referral Source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Respond to enquiries and quotation requests.
- Process and fulfil orders.
- Deliver products and services.
- Provide customer support.
- Improve our website and customer experience.
- Send updates regarding products, offers, or promotions (where permitted).
- Maintain business records and comply with legal obligations.
- Prevent fraud and ensure website security.
3. Cookies
Our website may use cookies and similar technologies to improve functionality and analyze website traffic.
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
- Delivery and logistics partners
- Payment service providers
- IT and website service providers
- Government or regulatory authorities when legally required
- Professional advisors, auditors, or legal consultants when necessary
All such parties are expected to protect your information appropriately.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Resolve disputes
- Maintain business records
- Comply with applicable laws
7. Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your information.
- Request deletion of your personal data where legally permissible.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
9. Children's Privacy
Our website and services are intended for business and general consumers and are not directed toward children under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised version on this page. We encourage users to review this page periodically.